Frequently Asked Questions

A wallet is a secure digital account where you can store money and use it for purchases on our platform. It works like a prepaid account that:

• Stores funds securely for future purchases
• Automatically receives rewards and cashback
• Allows instant payments during checkout
• Provides transaction history and balance tracking

You can check your wallet balance in multiple ways:

• Visit your Account page - the balance is displayed prominently at the top
• During checkout - your available balance is shown in the payment options
• View transaction history - see all wallet activities and current balance

Adding money to your wallet is simple and secure:

• Go to your Account page and click on "Add Money" or "Top Up Wallet"
• Enter the amount you want to add
• Choose from multiple payment methods: Credit/Debit cards, UPI, Net Banking, or Digital Wallets
• Complete the payment - funds are added instantly to your wallet

Yes, you can withdraw money from your wallet through the payout system:

• Navigate to the Account page and select "Payouts"
• Request a payout for available balance
• Funds are transferred to your registered bank account
• Processing time is typically 3-5 business days

There is no minimum balance requirement for your wallet. You can maintain any balance amount, including zero. The wallet is designed to be flexible - use it when you have funds, or leave it empty if you prefer other payment methods.

Our wallet system is designed to be fee-friendly:

• No fees for adding money to your wallet
• No fees for using wallet balance for purchases
• No maintenance fees or hidden charges
• Standard payment gateway charges may apply when adding money (varies by payment method)

Transaction processing times vary by type:

• Adding money: Instant - funds appear immediately after successful payment
• Purchases: Instant - balance is deducted immediately when you complete checkout
• Rewards/Cashback: Usually instant, but may take a few minutes depending on the reward type
• Refunds: 5-7 business days after return processing

If you choose to delete your account:

• Any remaining wallet balance will be refunded to your registered payment method or bank account
• You must request account deletion through customer support
• Refund processing takes 7-10 business days
• All pending transactions must be completed before account deletion

Creating an account is quick and easy:

• Click on "Register" or "Sign Up" in the top navigation
• Enter your first name, last name, and mobile number
• You'll receive an OTP (One-Time Password) on your mobile
• Enter the OTP to verify your mobile number
• Optionally enter a referral code during registration for bonus rewards
• Your account is created and ready to use!

To update your account information:

• Go to your Profile page from the main menu
• Click on "Edit Profile" or the edit icon
• Update your name, email, or other personal details
• Click "Save" to apply changes
• Changes are saved immediately and reflected across your account

Your account status indicates the current state of your account:

• Active: Your account is fully functional and you can make purchases, earn rewards, and access all features
• Inactive: Your account may be temporarily suspended - contact support for assistance
• Deleted: Your account has been permanently removed - you'll need to create a new account to use our services

You can check your account status on your Profile page or Account summary.

To verify your email address:

• Go to your Profile page
• If you haven't added an email, click "Add Email"
• Enter your email address and click "Send Verification Email"
• Check your email inbox for a verification link
• Click the verification link to confirm your email
• Your email will be verified and linked to your account

Yes, you can delete your account, but please note:

• Account deletion must be requested through customer support
• All pending orders must be completed or cancelled first
• Any remaining wallet balance will be refunded
• Your personal data will be permanently deleted in accordance with our privacy policy
• Order history and transaction records may be retained for legal/compliance purposes
• This action is irreversible - you'll need to create a new account to use our services again

Our platform uses OTP-based authentication, so you don't need to remember or change passwords. To access your account, simply enter your mobile number and request an OTP. This eliminates password-related security concerns while maintaining strong account protection. If you need to change your mobile number, contact customer support for assistance.

"Member since" shows the date when you created your account:

• It's displayed on your Profile page in the profile summary section
• It's also shown on your Account page in the account summary
• The date is automatically set when you complete registration
• It helps you track how long you've been a member of our platform

Managing your addresses is easy:

• Go to your Profile page and navigate to the "Addresses" section
• Add address: Click "Add New Address" and fill in the details
• Edit address: Click the edit icon on any saved address
• Delete address: Click the delete icon to remove an address
• Set default: Mark an address as default for faster checkout
• You can save multiple addresses for different delivery locations

Your account summary provides a quick overview of your account:

• Member since: Date when you created your account
• Account status: Current status (Active/Inactive/Deleted)
• Wallet balance: Current available balance
• Total earnings: Cumulative rewards and earnings
• Total orders: Number of orders placed (shown on Profile page)
• Saved addresses: Number of saved delivery addresses

Rewards are points or cashback you earn for various activities:

• Order rewards: Earn cashback on purchases
• First order bonus: Special rewards for your first purchase
• High value rewards: Extra rewards for large orders
• Review rewards: Earn by writing product reviews
• Referral rewards: Earn up to ₹100 for each friend you refer
• Task completion: Complete tasks to earn rewards
• Loyalty program: Earn rewards based on your shopping activity

You can check your rewards in multiple places:

• Visit the Rewards page from your Account section
• View your Account summary for total earnings
• Check the Reward Transactions page for detailed history
• All rewards are automatically credited to your wallet balance

Understanding the difference:

• Rewards: Points or cashback earned through various activities (orders, reviews, referrals, tasks)
• Credit: The actual money value added to your wallet from rewards
• When you earn rewards, they are automatically converted to credit and added to your wallet
• Credit in your wallet can be used immediately for purchases or withdrawn

Monthly earnings show your total rewards earned in the current month:

• Includes all rewards earned from orders, tasks, referrals, and other activities
• Calculated from the 1st of the month to the current date
• Resets at the beginning of each new month
• View monthly earnings on your Account page in the reward aggregation section

Pending earnings are rewards that have been earned but not yet credited:

• Order rewards: Pending until order is delivered and confirmed
• Referral rewards: Pending until referred friend completes their first order
• Review rewards: Pending until review is approved
• Task rewards: Pending until task completion is verified
• Once verified, pending earnings are automatically credited to your wallet
• Check your Rewards page to see pending vs. completed earnings

Completed tasks are activities you've finished that earn rewards:

• Tasks include writing reviews, completing surveys, referral bonuses, and monthly goals
• Each completed task earns you a specific reward amount
• Rewards from completed tasks are credited to your wallet
• Completed tasks count toward your total earnings and loyalty status
• View all completed tasks on your Tasks page

Tracking your tasks is easy:

• Go to your Account page and click on "Tasks"
• View all available tasks and their requirements
• See which tasks you've started but not yet completed
• Track your progress in real-time
• Get notifications when tasks are completed
• Filter tasks by status: Available, Started, Completed

Payouts allow you to withdraw your earnings:

• Navigate to your Account page and select "Payouts"
• Request a payout for your available wallet balance
• Funds are transferred to your registered bank account
• Processing time is typically 3-5 business days
• You'll receive a notification once the payout is processed
• Check payout history to track all withdrawal requests

There may be a minimum payout threshold (typically ₹100 or as specified). Check the Payouts page for the current minimum amount requirement. Any amount below the minimum will remain in your wallet until you reach the threshold or use it for purchases.

Your rewards are automatically converted to wallet credit and can be used in multiple ways:

• For purchases: Use wallet balance during checkout to pay for orders
• Partial payment: Use part of your balance and pay the rest with other methods
• Withdraw: Request a payout to transfer funds to your bank account
• Save: Keep rewards in your wallet for future purchases
• All rewards are immediately available in your wallet once credited